If you are encountering the issue that M4VGear fails to read your iTunes movies, please follow the steps below to fix it:
Step 1: Update iTunes Settings
Please launch iTunes, go to the Menu column on the upper left corner and select "Edit ->Preferences -> Advanced", tick "Share iTunes Library XML with other applications" and then click "OK" to save the settings.
Step 2: Click “Retry” to Load Your iTunes Movies.
Go back to M4VGear and click "Retry" to re-load your iTunes movies.
Note: If the issue can’t be fixed by the solution above, please send an e-mail to our support team at support@m4vgear.com and attach your iTunes Library.itl file as well.
To locate your iTunes Library.itl file: