M4VGear FAQ Center

Online Help

Guide use to DRM Media Converter and find answers to solve technical issues.

Online Help

Guide use to Spotify music converter and find answers to solve technical issues.

Online Help

Guide use to Apple Music converter and find answers to solve technical issues.

Guide

Find Tips on Removing DRM from Spotify, Apple Music and more music topics here.

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Frequently Asked Questions on M4VGear DRM Media Converter

Q1: What's the limitation of M4VGear trial version?

M4VGear iTunes Video Converter will offer you a 1 minute free trial which lets you convert one minute of iTunes rentals for free. And both Apple Music Converter and Spotify Music Converter have the same features which enables you to convert the first 3 minutes of each track at a time. You need to get the software registered to unlock the time limitation.

Q2: I haven't received any emails with registration information, how can I get it after purchasing?

Once your order has been validated, our system will automatically send the registration info to your e-mail. Then you can download the product you purchased and use the registration code to activate the full version. If you didn't receive it within a half an hour, perhaps it has been tagged as a SPAM or it's because of the delay of Internet or system glitches. You can contact our support team via support@m4vgear.com for help.

Q3: M4VGear for Mac doesn't support macOS High Sierra 10.13, what should I do?

M4VGear DRM Media Converter for Mac is not compatible with macOS High Sierra 10.13 and macOS 10.14 Mojave currently. You can choose to install and run Mac OS X 10.12 or 10.11 on an external hard drive or downgrade to Mac os 10.12. If you have a PC, you can Contact us to get a free Windows license.

Both Apple Music Converter and Spotify Converter can work on the latest Mac os and Windows perfectly.

Q4: What is your Refund Policy?

M4VGear provides 60-day Money back guarantee. Refunds will be only approved within this limited guarantee under the acknowledged situations. Please read our Refund Policy.

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